Custom Care Nursing
Custom Care Nursing (CCN), based in Hastings, New Zealand, Custom Care Nursing Ltd is one of New Zealand's fastest growing health and community care service providers. With services available 24 hours a day, 7 days a week, 365 days a year and nationwide coverage, they needed a reliable and easy-to-use Content and Forms Process Management solution that was highly accessible, customisable and powerful.
Client Brief
CCN deals with complex and highly sensitive customer engagements, where information handling needs to be managed securely and efficiently. They had to ensure any solution would be robust, easily configurable and with rapid user uptake. They decided to implement Laserfiche across the organisation after investigating the market.
Solution
We support CCN's Laserfiche Self-Hosted solution and have worked with them to deploy a range of client-focussed Web Form processes which their staff rely on every day. Laserfiche also syncs data to and from their Client management systems using scheduled workflows.
Implementation
Centralised Content Platform for Client Service Engagement
Web Forms processes using Client Data in core systems
We highly recommend ifTHEN who provides Laserfiche to healthcare providers, especially those serving our communities, looking to streamline their business processes and enhance service delivery. Implement and support process was smooth and outcome we have seen a marked improvement in our operational efficiency.
Kudos to Duncan and ifTHEN team.